FAQs

While it’s true that most off-the-shelf pet food options contain the required vitamins and nutrients for a dog to survive, it has been proven that a fresh food diet can help to support your pup in living a longer, healthier life.

Our recipes are developed by our animal nutritionist, incorporating the latest developments in the field. This means that they have been formulated perfectly with the correct ingredients and serving sizes to allow your dog to lead a long and healthy life.

AAFCO is the American Association of Animal Feed Control Officials. Although we are based in Australia, AAFCO provides the recognised standards for dog food. All of our meals are designed to comply with the AAFCO requirements of ‘complete and balanced’ dog food.

Perfect Bowl is delivered frozen in insulated packaging, so don’t worry about being home; just pop them in the freezer as soon as you can.

Once-off Orders

Once-off orders are typically delivered within 2-4 business days.

Subscription Meal Plans

Your order will be delivered on a cycle ranging from every 1 week to every 6 weeks depending on their situation, straight from our Sydney-based kitchen. Each day’s meals are packaged in vacuum-sealed pouches for freshness and convenience.

All Perfect Bowl meals can be kept in the freezer for up to 3 months. Our food is quickly frozen to lock in the nutrients after cooking. Once opened, refrigerate and feed within 4 days.

No cooking required! We’ve cooked all the meals in our kitchen so you don’t have to. Once thawed in the fridge, simply cut open the pouch and serve.

Visit our support page – How to update my card details

Absolutely, unlike other subscription services, we aren’t here to hold you at ransom. Simply log in to your account and edit your subscription settings. If you’re going away but your dog is staying with a friend, we can organise for your meals to be sent to an alternate address. 

Absolutely, you are free to cancel at any time. Simply visit the My Account page.

If your dog has intolerances or a medical condition, it is always wise to check with your vet when changing their diet.

We have a variety of bowls to suit even the fussiest of pups; you can select from any number of our meal options to customise your order.

If they really don’t like Perfect Bowl we offer 100% money back for fussy dogs. This is only available on your first order and is limited at AUD$50 exclusive of shipping. For the full list of terms, please visit our Terms & Conditions page.

We are so confident that your pup will love our freshly cooked food, we will give you 100% of your money back if they aren’t licking their bowl clean. That’s our fussy dog policy.

This is only available on your first order and is limited at AUD$50 exclusive of shipping. For the full list of terms, please visit our Terms & Conditions page.

If you are not happy with your purchase, please get in contact with us via our contact page or live chat to organise a refund. We do not except returns as Perfect Bowl is a frozen food item. 

Our Address: Factory 20, 1-3 Apollo Street, Warriewood 2102 NSW Australia

We offer free shipping on orders over $100.

Standard delivery fee is $9.95 

Orders are delivered 2-4 business days from ordering.

Perfect Bowl meal plans are delivered on the day you select when ordering. You can view this in your order confirmation email.